IT Support Specialist

POSITION PURPOSE

POSITION QUALIFICATIONS

• Bachelor’s degree or equivalent IT experience and two years relevant IT experience
• Strong general knowledge of IT operations in an organization
• Knowledge and experience with HIPAA compliant environments
• Experience working with onsite data servers,
• Flexibility to oversee and coordinate various IT operational responsibilities
• Computer proficiency: Proficient in Excel, Word, and Outlook

PERFORMANCE REQUIREMENTS

• Ability to work under tight schedules and possess the ability to effectively handle pressure associated with deadlines and crisis situations.
• Ability to troubleshoot IT related issues quickly and accurately, ability to pivot and reprioritize based on the task and needs of the organization.
• Manage and train IT support staff.
• Monitor and maintain Agency Cyber Security protocols.
• Create and update IT policies.
• Maintain accurate logs and basic written records of work performed.
• Ensure all regulatory compliance policies, procedures, rules, regulations, standards, and operating protocol are met within appropriate timeframes.
• Install and maintain all software and hardware updates needed to ensure productivity and security.
• Proper use of equipment and safety standards at all times.
• Capable of periodically lifting heavy objects.
• Able to respond appropriately to changes in direction or unexpected situations.
• Liaise on construction projects ensuring proper preparation for future IT needs.

PERFORMANCE METRICS

• Accuracy/completeness of work
• Productivity/timeliness of work
• Sense of Urgency and takes Initiative
• Knowledge of industry standards and changes

SUPERVISORY RESPONSIBILITY (if any)

• IT Help Desk Associate

PREFERENCES